UK phone on EE network.
On Wednesday I received an email from NOW saying that they were closing my complaint as they hadn't been able to contact me. This was strange as I had not received any communication from them. No calls, emails, texts. Nothing. Sounded like the usual call centre mentality of close the call at all costs rather than try to fix the issue. I replied telling them to keep it open until they could explain what the error code meant and what the likely cause might be. At that point I was still getting the error.
Today (Saturday) I just happened to try it again. Not to see if it had been fixed, I just opened the app out of habit because I wanted to watch the Saturday football. Only as I hit play I remembered it wasn't working. However it did work.
I checked my emails to see if I'd had anything from NOW. No, nothing.
I could be generous and attribute it working to NOW working tirelessly in the background to fix it. However, based on my recent experience, I'd say this is extremely unlikely and they've done sweet FA. More likely that it's one of those annoying technology related issues that fixes itself.
All's well that ends well.
