13-03-2017 1:10
Error 9 means you have not given telephone permission to updated NOWTV app. Without it for some reason it is not going to work. Go to settings / Applications and clear all data/cache for NOW TV app and then log in again using your username and password. NOWTV app will ask you for telephone permission before you can sign in. Click allow, sign in and you will be able to watch NOWTV. If after that you disable telephone permission NOWTV app will automatically log you out and you will need to sign in again and allow telephone permission again. Why they are asking for telephone permission now I do not know.
13-05-2017 17:01
Posting here after request from Now TV Support on Twitter. It is two months that I've had the "Error:9" bug on the Now TV Android app.
All attempts to fix it have failed: uninstall/reinstall, factory resetting my phone and I'm running the beta version of the Now TV app. I have a Google Pixel XL on Android 7.1.2.
I believe ongoing compensation is deserved until this problem is fixed. It is causing havok with my sports viewing plans.
31-05-2017 16:09
I to have been having this problem on a doogee y6 max phone that was fine and worked but now all i get is error 9 and tried all the various fixes. i will be cancelling all my subs as no use to me.
12-06-2017 20:18
19-07-2017 6:20
20-07-2017 12:22
21-07-2017 16:38
Same issue for me. I have a one plus 5 that has just been bought new from One Plus so not foreign or rooted or modified at all. It works fine when I ChromeCast but it doesn't work on the actual device. It's very frustrating - has anyone actually managed to get it fixed? Appears like it's been an issue for over a year now...
21-07-2017 21:15
27-07-2017 20:02
03-09-2017 17:01
I'm using Samsung tab s3, as you said clearing the data and cach is the solution. It's working with now and no more error9.
Thanks
@Anonymous User wrote:
hi all I'm new to the forum but solved the dreaded Error code 9 on Android, go into settings App scroll down to Now TV app click on and then clear the data which intern clears the cash and bingo it works again I hope this helps all