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Anonymous User
Not applicable
04-02-2016 14:36
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Error 38
Getting the above error when trying to stream programs on my Sony Xperia Z3. Can watch programs on my PC with no problems
41 REPLIES 41
Anonymous User
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19-08-2016 21:07
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Just purchsed day pass for 6.99 what a waste of money never had sky will never buy sky was thinking of getting a sports package i will purchase btsports instead as it keeps coming with error code 38 dissapointing
Anonymous User
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19-08-2016 21:07
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Really fed up.
Bought a now tv weekly sports pass to specifically watch Man Utd v Southampton on the now tv app on my samsung galaxy tab.
The thing crashed 10 minutes into the game, and all i get is "error:38 something has gone wrong"
I have rebooted the hub twice and deleted and re-installed the app 3 times,and still nothing.
I would like my money back.
Anonymous User
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19-08-2016 21:12
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Same problem here!! We can't all be at fault
Anonymous User
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19-08-2016 21:15
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Support told me it is an issue their end. They are trying to work out what it is. They wouldn't give me an ETA for a solution.
I won't be signing up again. The service is just too bad. Never had issues with Netflix.
Anonymous User
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19-08-2016 21:28
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I don't think i wil sign up again either.
Even if they are trying to fix it at their end,the fact of the matter is that the match has now nearly finished!And i have missed most of it anyway.
Anonymous User
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19-08-2016 21:35
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Same here - nvidia shield tablet with loads of storage and power. Worked last Sunday, now showing error38. I've tried rebooting and clearing the app cache. 😞
Anonymous User
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19-08-2016 22:09
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Im actually finding i can't stream anything from Sky at the minute, either through Virgin where i subscribe to Movies and Sports and Now where i have the Entertainment package. Can't do it via tablet or phone..both which are Android but both only months old.
Anonymous User
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19-08-2016 22:09
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Ive just bought one month's sports pass and after 6 days it goes off,not impressed!!! After reading forum it is getting a regular occurance,with nowtv blaming appliances when the problem is at their end.not I messed, time to ask for money back. John
Andy
Legend 5
19-08-2016 23:12
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NOW TV are working on the issue at the moment and there is a service status post on it here
If you go there and click Topic Options > Subscribe you should get an email when there is an update.
Anonymous User
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19-08-2016 21:52
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Same problem here. Until now it worked on Samsung tab s2, Android 6.0.1 and suddenly I get error:38 contact online support team. Plenty of space and memory.
