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Mobile

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iPhone, iPod, and iPad - Frequently Asked Questions

We've compiled a few of the questions you've asked us about iOS into this quick and easy topic.   How to get NOW TV on iOS Follow these steps to get NOW Tv on iOS.   Error Messages on iOS A list of error messages and what to do if you receive them.  ...

Want to get pre-release builds first? - Join our Beta group!

Do you want to get the early release builds of the NOW TV iOS Application, before anyone else? Then join our Beta group, just follow these simple setups:   Send an email containing your NOW TV Login ID & iTunes email ID to NowTViOSFeedback@sky.uk, wi...

Karl-F by Community Manager
  • 7714 Views
  • 0 replies
  • 3 thanks

New Feature

Hi. All I have idea for new feature using App on iOS or Android device why not cast from Smartphone app to NOW TV App on Smart TV that has NOW TV App but most might say can’t happen but try cast from Netflix app on smartphone to Netflix app on Smart ...

Nowtv

I recently had my account hacked/stolen and they added all there devices to my account, my problem is now I’ve got my account back it’s saying I can’t remove all the devices and add my own back until January. So what am I suppose to do I’m paying for...

Now tv

Is now tv down not working on mobile device 

Google Home

Hi, Please can you tell me whether NowTV is going to be supported on Google Home? I have just invested in Google Home and it works great with my Chromecast for Netflix, but sadly there is no NowTV support at present. Thanks

Can't watch NOW TV on tablet or over HDMI from mobile

At home I usually watch NOW TV on my PC but would like to be able to view it on a larger screen that my mobile phone when away from home. I downloaded the NOW TV app to my Amazon Fire HD 10 but the app doesn't work on the tablet (searching for answer...

Error code 21

I have 3 devices, 2 tablets and a phone that use the kids pass. For 3 months they have not been able to watch a single series or programme. Everytime they try the error code 21 pops up and says come back later. I have tried to get this sorted by usin...

Updated app on iPad not working

My app updated last night, now it won't play, won't let me select any menu and just closes. Tried live chat help this morning, a waste of an hour being asked the same questions. Does anyone know what might be wrong. And before anyone asked, I've unin...

Sky sports mobile voucher not working

We have purchased a sky sports mobile pass but when trying to watch it on our mobiles it is coming up that we need to purchase a pass to watch on this device.  The device is listed in our list of devices.  Why is it not working?

Resolved! Re: iOS App issue for older devices.

Hi there! I too have had the issue with the iOS app not working (Closing when clicking certain things and doing nothing when clicking on others) on my iPad which like many of you I can’t update to iOS13.  I have spoken with some lovely people on the ...

DW by Mentor
  • 1524 Views
  • 2 replies
  • 1 thanks

Can't download anything on my phone

I'm trying to download a TV episode on my Google Pixel 3 phone. I had a tablet before and download worked fine, but now the tablet is broken and I have to use my phone.  So all the episodes I'm trying to download are shown as Queued in the download t...