22-01-2016 20:50
I have downloaded and installed microsoft silver light many many times, followed help instruction uninstalled it and still when i try to play west wing box set episodes and error message/dialogue box comes up saying i have to update/install microsoft silver light. I cant play the episodes. Infuriateing as i am paying a monthly pass for the service.
22-01-2016 21:37
Same here - have uninstalled/reinstalled/restarted several times now and still doesn't work!
23-01-2016 16:09
Same here.
23-01-2016 19:08 - edited 23-01-2016 19:08
Hi @Anonymous User, @Anonymous User and @Anonymous User.
Thanks for getting in touch.
I'm sorry to hear about the issues you have encountered with Microsoft Silverlight on your Mac.
Can you please try clearing the cache and browser history on your Mac.
Once you have done this can you search for Silverlight in your Applications, Open Silverlight and click on the playback tab.
Please ensure the second box on this page is ticked.
The press OK, and then try to play NOW TV.
Please let us know how you get on.
Thanks,
Karl
NOW TV Team
23-01-2016 20:14
Hi Karl - thanks for the reply. I've tried what you suggested (the box was already checked), but still no luck.
Kev
23-01-2016 21:29
Having the same problem here
24-01-2016 15:31
Same problem here, tried everything to fix it - please help!
24-01-2016 15:35
I mentioned this in a coupel of other thread but had to upgrade silverlight today and same issue as others it seems, voice out of sync and awful picture. Can this be resolved please because it is wasting my cash
25-01-2016 14:36
Hi @Anonymous User,
Sorry for any inconvenience this has caused.
Can you please let me know if you have tried the steps in my previous post?
If you have can you please also try the steps below:
Please let us know how you get on.
Thanks,
Karl
NOW TV Team
25-01-2016 18:33
Im sorry but that is a bit of a long winded work around can I just be old fashioned and download/update the software and it works. this is a joke!