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Anonymous User
Not applicable

‎21-06-2016 8:41

Kids Pass???

Ok so it's the 21st of June. The day when the kids pass should be available. Well it just says cancelled on my passes page.. I have a 4 year old who has been counting down the days to watch cartoon network. 

There's no additional information available. When is the pass actually rolling out? 

I would use the Live Chat if it was able to be found but NowTV has made it an infinite loop from help Centre to Contact Us with no way of reaching the Chat.. 

1 ACCEPTED SOLUTION
Anonymous User
Not applicable

‎21-06-2016 8:48

Hi @Anonymous User

 

Apparently the package is being added at 10am.  To access Live Chat Click on this link http://help.nowtv.com/article/How-to-cancel-NOW-TV and hit the green Contact Us at the bottom of the page, this will take you to the Live Chat & Email options (8am - Midnight). Best to use a PC/Mac.

 

Hope this helps

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12 REPLIES 12
Anonymous User
Not applicable

‎22-06-2016 12:08

In response to Anonymous User's comment

Hi @Anonymous User

 

Can you check your "My Account > My Passes " section via the NOW TV Website ?

 

If you were offered a free pass it would be on there.

 

Thanks

Andy

SeeMoreDigital
Legend 5
Legend 5

‎22-06-2016 15:22

In response to Anonymous User's comment

Hi @NOWTV Team,

 

Can this topic be moved into this forums dedicated Kids sub-section please?


Cheers

Anonymous User
Not applicable

‎23-06-2016 9:09

In response to Anonymous User's comment

thanks for the help everyone - I spoke to NOWtv on chat and had it all sorted 🙂

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