Hi and welcome to the forum @Anonymous User,
The most probable reason why this is happening to you is because you've somehow created more than one NOW TV account and you have not logged into your 'active' NOW TV account (ie: the account with your current passes).
Ideally you should be using the same log-in 'user name' (not to be confused with your forum name) and 'password' across all your NOW TV devices including this forum.
By way of confirmation... While you're logged onto this forum (with the log-in you previously tried), click on the following: View my bills link. And check to see if the payments listed on this particular NOW TV forum account match-up with your 'credit/debit' card statement. If they do not, there's a good chance that you've created more than one NOW TV account!
Cheers
