@Anonymous User @Anonymous User and all:-
I’ve called this one in for someone to take a look at.
In the meantime, do we have any common factors, apart from this being a NowTV issue, possibly just a NowTV over WiFi issue?
Type of Pass - is this a Sports-only issue?
Device you are watching NowTV on?
I’ve seen BT as an ISP mentioned here; I’m with BT, but a quick flick round a few live Entertainment channels on this iPad shows them all working fine for me here.
I agree, it doesn't appear to be broadband specific, I'm on EE and also have the same problem. I am trying to watch live movies through the app on an android tablet and even though the buttons come up to either watch a movie live or from the beginning, nothing happens when I press both buttons.
When watching live through the entertainment pass I have no problems and works straight away. I have also tried it on an apple device and have no problems streaming live on both movies and entertainment passes.
Conclusion, I believe it must be a bug in the android version of the app. Furthermore, I have even tried to cast first and then try to watch movies live but still with no joy.
NOW TV developers, can you please get on the case and release a new android update as soon as possible?
OK, I just burned up a Sports Day Pass on checking this, and live Sports channels are fine on my iPad, and fine on the NowTV Stick on my main TV, Software version 8.1.3, Build 4185.
I wish I did have the issue, as then I could start digging, but instead everything b*st*rd works 😞
My ISP Is BT, FTTC around 25 Mbps.
So, too many people suddenly affected for this to be an “it’s your setup” thing, but I think I have matched a failing ISP BT/Sports Pass/NowTV Stick setup, yet mine is working. Yes?
But maybe that wasn’t a Day Pass as mine is, maybe that matters? Maybe the router matters? Mine’s a Netgear Nighthawk, not the standard BT Home Hub.
Folks, please start chipping in with your ISP/Router/Pass/Device details, and anything else you think might be the reason some of us have this issue and some not, and hopefully give NowTV something to go on.
Even if, like me, you don’t have the issue, but you are reading this, your input will be helpful.
I’ll kick it off:-
Router: Netgear Nighthawk (Out on display in the lounge - good thing my wife likes stealth bombers 🙂 )
Pass(es): Entertainment OK, Day Sports OK, don’t have any others
Devices: iPad all OK
NowTV Stick, gray remote, all OK. Software version 8.1.3, Build 4185.
Also OK on the upstairs Stick, yellow remote, details unavailable as interrupting
Poldark is more than my life is worth....
Some details on my set-up and problem:
1. ISP - BT
2. Router - Smart Hub
3. Devices - Black NowTV Box; Black NowTV stick
4. Apps - NowTV Android app on Lenovo tablet; Android app on Samsung S7 mobile
5. Passes - I bought a 9-month "Golf Bundle" last year pre-Ryder Cup which was supposed to cover Ryder Cup, Masters, US Open, US PGA and the Open, expires next month
Since Friday evening I can only view Sky Sports Racing through the box and stick when using WIFI. All other Sports channels get a red bar at top of screen with "Sorry, Something went wrong".
When using the Apps on WIFI I get a "Playback_Protocol_Error" message.
I was also unable to view using the mobile app on the train yesterday using GWR WIFI.
I can however view via the app on 4G on the mobile.
NowTV online chat unable to assist.
BT online chat unable to assist immediately although they did advise me to activate dual-band network setting on my router, which I did on Sunday morning, and they said to give "24-48 hours". Certainly it had not solved anything by yesterday evening, by which time the golf had finished!