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Anonymous User
Not applicable

‎16-03-2016 19:06

Sound stuttering and video syncing issues on Linx 10

Hi I'm using a Windows Linx 10 tablet with the NOW TV app but when I try to watch anything the sound stutters and the video goes into slow motion i have netflix and amazon Prime and they work with no issues my NOW TV box also works fine any suggestions

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5 REPLIES 5
Anonymous User
Not applicable

‎17-03-2016 10:55

Hi @Anonymous User

 

Thanks for getting in touch, sorry to hear this. Can you try deleting the app and then re-installing for us please. Also is this on live and on demand content?

 

Cheers

Ranj

NOW TV Team

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Anonymous User
Not applicable

‎01-04-2016 24:24

In response to Anonymous User's comment

I have done this five times and still no change it is on demand and live tv this is happening

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Anonymous User
Not applicable

‎04-04-2016 18:20

In response to Anonymous User's comment

Hi @Anonymous User,

 

Sorry to hear this issue is still happening.

 

Are you able to adjust the video resolution and Hertz settings. If so, please try different ones to see if that helps.

 

If that doesn't help, can you please do a download speed test and let us know the result.

 

Thanks,

 

Rich

The NOW TV Team

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Anonymous User
Not applicable

‎05-04-2016 12:34

In response to Anonymous User's comment

Hi @Anonymous User

 

As it is a tablet i can not change the Hertz settings. My download speed is 29 Mbs and as i have stated before Netflix works fine on my tablet

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Anonymous User
Not applicable

‎06-04-2016 11:38 - edited ‎06-04-2016 11:39

In response to Anonymous User's comment

Hi @Anonymous User

 

Would it be possible to try these steps

 

Go to the Charms Menu by pressing the Windows Key + C.

  1. Select Search.
  2. Select Everywhere from the drop-down menu.

o    If you do not have a drop-menu continue to step 4.

  1. Search for "WUAPP."
  2. Select the WUAPP App.
  3. Select Check for Updates.
  4. Select Install Important Updates.
  5. Once the updates are installed, try NOW TV again

 

 

Update your Graphics Drivers

 

  1. Press the Windows + X key and select Device manager.
  2. Search for Display Adapters.
  3. Right-click on the graphics card and click on Update driver software

 

You could also try adjusting the wireless channel of your router to see if you can get a stronger signal as it is most likely to be a speed issue that's  causing these problems for you.

 

Thanks

Andy

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