16-03-2016 19:06
Hi I'm using a Windows Linx 10 tablet with the NOW TV app but when I try to watch anything the sound stutters and the video goes into slow motion i have netflix and amazon Prime and they work with no issues my NOW TV box also works fine any suggestions
17-03-2016 10:55
Hi @Anonymous User
Thanks for getting in touch, sorry to hear this. Can you try deleting the app and then re-installing for us please. Also is this on live and on demand content?
Cheers
Ranj
NOW TV Team
01-04-2016 24:24
I have done this five times and still no change it is on demand and live tv this is happening
04-04-2016 18:20
Hi @Anonymous User,
Sorry to hear this issue is still happening.
Are you able to adjust the video resolution and Hertz settings. If so, please try different ones to see if that helps.
If that doesn't help, can you please do a download speed test and let us know the result.
Thanks,
Rich
The NOW TV Team
05-04-2016 12:34
Hi @Anonymous User
As it is a tablet i can not change the Hertz settings. My download speed is 29 Mbs and as i have stated before Netflix works fine on my tablet
06-04-2016 11:38 - edited 06-04-2016 11:39
Hi @Anonymous User
Would it be possible to try these steps
Go to the Charms Menu by pressing the Windows Key + C.
o If you do not have a drop-menu continue to step 4.
Update your Graphics Drivers
You could also try adjusting the wireless channel of your router to see if you can get a stronger signal as it is most likely to be a speed issue that's causing these problems for you.
Thanks
Andy