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Anonymous User
Not applicable

‎02-09-2016 17:09

Now tv has been cancelled even though its been paid

Hi,

I have recieved an email saying that our now tv has been cancelled due to lack of payment however, it was paid on the 10 August and goes out on a direct debit? i was wondering why this has been stopped even though it has been paid.

i would also like to say it is very annoying not having a contact phone number for now TV as intially the site would not let us log in!
Has anyone else had this problem that the service has been cancelled even though it has been paid for ?
Thanks 
Hannah 

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Legend 5
Legend 5

‎02-09-2016 19:47

Hi @Anonymous User  I noticed you had not had a reply.  If you pop on to chat they should be able to help you:

 

please contact Now chat via this link

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they are open 8 - midnight

Please take a moment to click thanks or marked as solution if this answered your question. I am a community contributor and pop on when I can.