Nick Jr missing

[Anonymous User]

Kids / on now / no NickJr.

What's the deal ?

[Anonymous User]

Never mind...

Channel logo missing, not the actual channel.

[schnapps]

Hi @Anonymous User

Nick Jr is showing fine on both my Windows Store dedicated NowTV App and the NowTV App on my Android phone.

What playback device are you using and are your based in the UK or Republic of Ireland.

Edit ~ Ignore my post, I can see you have found it 

[Anonymous User]

It's an LG smart tv with now tv service installed.
It's started being silly again, the channel logo is the same as cartoon network.

[Anonymous User]

Sorry, forgot to mention in in the UK also.

[Anonymous User]

@Anonymous User hello! can you confirm, the logo is incorrect but the channel is present? 

[Anonymous User]

That is exactly the problem. It fixes itself throughout the day but in the morning it will show either no channel logo or the same as another channel but display the correct program on details and show the correct program.

[Anonymous User]

https://photos.app.goo.gl/Q0P3XqwbRYJCKJ0g2

Rusty rivets is now shown on cn and you can see the logo and picture show cn and gumball but the title says rusty rivets.

[Anonymous User]

Sorry, I forgot to include the device info...

LG 55LB650V-ZN

Tv software version 1.4.0-2525
Now Tv app version 2.0.9

[Anonymous User]

@Anonymous User thanks for all this, I'll raise it to our technical teams to investigate