26-11-2018 12:03
My sky movies rant playing on now tv box I have a pass til 18 Dec it loads then goes to home screen plz help
26-11-2018 13:37
My NOW TV stick plugged into the back of my tv is having the same issue. Seems to be buffering at every film then flicking straight back to home. Have checked that software is up to date and internet connection is fine. I pay for sky movies monthly, so can’t be an issue with expirations. Please see below for my stick details:
S/N: D43839438358
SKU: 3801UK
LOT: 2189027974
Please could someone contact me or is there I number I could call? Many thanks
26-11-2018 13:32
Same here for the entertainment package. Tried reset, no joy (wel, no programs). I'm new to this- is this a common event?
26-11-2018 13:32
Now TV box - thank you for looking into it 🙂
26-11-2018 13:33
Any idea of rough estimate til fixed please? Thanks
26-11-2018 13:37 - edited 26-11-2018 13:38
Hi All,
We're sorry for any inconvenience this has caused.
We're looking into this issue as we speak, unfortunately we don't have a time frame for when this will be resolved.
As soon as we have an update, we'll post on our community here: https://help.nowtv.com/gb/service-status
Thanks
Karl
26-11-2018 13:41
Hi there,
Nowtv stick paired with a pretty old sony bravia tv. Same. All other devices fine.
Thanks
26-11-2018 13:40
Updated 4 minutes ago
We are aware of an issue where NOW TV Customers Using Roku Devices, Maybe experiencing issues playing Live or on Demand Movies and Shows. Our technical teams are looking into this issue right now and will work to get things back up and running as soon as possible.
26-11-2018 14:13
I’m using a now tv stick. Still won’t load but will play on my mobile device.
26-11-2018 15:00
I signed out and back in and managed to get 2 films to load now nothings working again