19-04-2017 16:39
I applied for the Entertainment package pass, however I decided I would not like to continue my subscription.
When I go to cancel the offer it takes me to /webapp/entsurvey or something, a survey link to fill out before my cancellation, however the page is blank and does not load, meaning I am unable to cancel my subscription. Help ASAP please?
19-04-2017 16:44
Hi @Anonymous User,
What type of device are you using to cancel your NOW TV subscriptions?
It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers.
Cheers
19-04-2017 16:46
Javascript was already enabled for all sites to run, I am using Chrome PC, and the page is literally just white
https://gyazo.com/3693c026274499cf891502c56cafb060
Is there a way you can manually cancel my subscription?
19-04-2017 17:30
@Anonymous User wrote:Is there a way you can manually cancel my subscription?
Hi again,
As I don't work for NOW TV, I can't do what you require @Anonymous User 😉
I suggest you contact a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -
Cheers