18-03-2018 20:13 - edited 18-03-2018 20:17
This has been happening on and off for a few weeks now. I looked on twitter and other people are having the problem. I saw a reply from the NowTV account that there is no problem and a "reset" will solve it. I don't know what they mean by a "reset", but i have tried unplugging it, using the system restore/reset/whatever its called in the settings. Doesn't matter what i do, the problem keeps occurring. Sometimes it streams for hours without a problem, other times its juddering and making a horrific loud buzz/beep noise. I don't really use any of the other entertainment channels, but i switched channels during the problem and it seemed to be ok. Switching back to Gold, the same problem. I never used to have this problem, and nothing in my set up has changed. Same tv, same leads, same box, same everything. Only recently it's going crazy. The juddering picture wouldnt be so bad, but the noise it makes is horrific. Can't keep listening to that. Does anybody else have this problem? Any solutions? My guess is it must be a problem at Sky's end, but they can't be bothered to acknowledge there is a problem as it's not their channel. Just to add, i've never had this problem on the Sports channels or anything else. It doesn't happen on Gold demand either, i've only noticed the problem on the live Gold channel. As i type, it just did it again. It's close to hopeless.
20-03-2018 13:25
@Anonymous User wrote:
Same problem here.....i even took box back to tesco for exchange thinking it had a fault
Gonna see what's happening here guys, a fix was put in place earlier today. Can you all reset your boxes so we can ensure full functionality again? Thanks 🙂 @Anonymous User and everyone else.
20-03-2018 17:37
20-03-2018 19:38
No improvement.....still same problems after doing full reset as reccomended by online chat
22-03-2018 11:58
Hi everyone,
We had thought that this issue was fixed but unfortunately this is not the case. The technical team are aware of the ongoing problems and are working on a resolution as we speak (type)
23-03-2018 18:26
Any closer to a resolution? I got a replacement Now TV stick due to the same issues with the black box and now experiencing the same issue with this.
24-03-2018 19:36
any updates on this?
I thought (like many) that there was a problem with my equipment, then found the other channels were fine.
It is really getting annoying
24-03-2018 20:18
Having a problem with gold picture and sound keeps breaking up, really annoying as it the channel we watch most been happeni ng for weeks
24-03-2018 20:32
25-03-2018 9:45 - edited 25-03-2018 9:56
Gold is now virtually unwatchable. This is not on NOW TV. It needs to be sorted.