Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. In order to help you, can you please provide the following information: -
- Are you an existing or brand new NOW TV subscriber?
- If you are an existing subscriber, when did you start having issues?
- What's the make and model number of the device(s) you're using to access and play NOW TV content?
[ie: a NOW TV 'black' box, a NOW TV 'white' box or a NOW TV 'Smart' box. Or a 'Games Console' of some type, a 'Set Top Box' of some type, a 'Smartphone' of some type, a 'Tablet' of some type, a 'Windows PC', a 'Mac' computer or another type of device] - What's the make and model number of your television?
- Which NOW TV packages have you subscribed to (ie: Entertainment, Cinema, Kids, Sport)?
- How is your NOW TV playback device connected to the internet. Is it via a hard-wired or wireless (WiFi) ethernet connection?
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
