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Anonymous User
Not applicable

‎21-03-2020 11:54

Expired Ents Pass Code

I have had a voucher for 3month’s of entertainment, which I got when I bought the plug in box. I bought this 2 years ago but have never used the voucher; nowhere did it say the voucher would expire if it was not initiated or would be timebarred. I have got around to using it and tried to use, but it says it has expired. This is not great customer service - can you please honour your commitment and give me the 3 months I paid for? Thanks

0
2 REPLIES 2
schnapps
Legend 5
Legend 5

‎21-03-2020 11:59

Hi @Anonymous User 

 

The Community Forum is predominantly used by NowTV users and you will be better off jumping over to live chat for assistance on this matter.

 

To reach live chat open the link below and click on the small blue arrow directly underneath How to Get in Touch to bring up the green chat button on your screen to click on.

 

https://help.nowtv.com/gb/get-in-touch/vouchers-offers/using-vouchers 

0
chai
Scholar 3

‎21-03-2020 13:10 - edited ‎21-03-2020 13:11

In response to schnapps's comment

@Anonymous User 

 

In situations like this they always ask to see a copy of your receipt for the Now TV device, so have a photo or scan of it handy so that you can email it to them.