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Observer

COBRA: sound track out of sink

Just started watching COBRA series 1, episode 1 and the sound track is totally out of sink within 30-60 seconds. We haven't tried other episodes, but I have reset NOWTV box etc, and tried to access the episode through various screens/searches. No luck. No other content is affected. Any suggestions, please? Thanks

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NOW TV Team
NOW TV Team

Re: COBRA: sound track out of sink

@Retr0ma5sive 

 

Hello thanks for raising this to us, we will have this checked out for you, what kind of NOW box is it ? Ie is it big with blue writing? or small black box 

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Nadine-K
The Now TV Team 🙂
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Observer

Re: COBRA: sound track out of sink

Hi, the box is small and black. Had it 2-3 years but definitely not longer.
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NOW TV Team
NOW TV Team

Re: COBRA: sound track out of sink

@Retr0ma5sive 

 

Thanks for raising , we have escalated this to be looked into 🙂 

Thanks
Nadine-K
The Now TV Team 🙂
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NOW TV Team
NOW TV Team

Re: COBRA: sound track out of sink

@Retr0ma5sive 

 

Hi we have checked this for you and we cannot replicate the issue, have you tried resetting the box? 

Thanks
Nadine-K
The Now TV Team 🙂
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Observer

Re: COBRA: sound track out of sink

Hi,
Yes, reset the box a few times, as well as my broadband router.

To clarify, the box is black with blue writing. I consider it small, but
it's about a 10cm square, 2cm high.
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NOW TV Team
NOW TV Team

Re: COBRA: sound track out of sink

@Retr0ma5sive 

 

 

Yes we have tried a few devices and cannot replicate the issue, try removing the HDMI cable and swapping the two ends and replacing back in or if this does not help try a simple switch off and on may be a connection issue 

Thanks
Nadine-K
The Now TV Team 🙂
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Expert 2

Re: COBRA: sound track out of sink

I have this problem occasionally on my Samsung Smart TV, but smaller amount of wrong syncing.

What cures for me is just stopping, then restating- it's then in sync.

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