hi all,
Thank you for the message.
please confirm if you have done the basic troubleshoot for unplug device/uninstall app, clear all history on device, smart TV & app.
If it does not work, please provide the individual information, and I can check them for you:
. Content name
• Ep numbers
• If possible also timing of the problem happens in Ep
• Device types
• If stick or TV, also the TV model and brand
• Area: UK or ROI
• Image or video of problem if possible
As this would help to identify the issue for the device or content for further investigation might need.
Thank you.
*Please note that I am only able to look into on content related queries, any account, offer, etc related, please contact our customer team or live chat for help. Thank you.
