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AndyR1983
Occasional Poster

My5 error code rk-2011

When I’m trying to watch my5 I keep getting error code rk-2011 after the program turns on and have  to keep going back and after a few seconds it does the same again, I hve tried reinstalling the app on my now tv stick  but still doing the same any help please??

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RoyB Mentor 1
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Re: My5 error code rk-2011

@AndyR1983 

 

The error, and the action you should take, are described here.

 

Note the comment there that ‘the leading letters (CA or JW, for instance) may not always be what you see below. These change depending on the device you're using’.

 

So for your RK-2011 error, look under JW-2011.

 

RK here indicates this error is happening for you on a Roku device, which is what a NowTV Stick really is.

 

You are not the first person here to have this issue, but the earlier advice does not include the above.


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AndyR1983
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Re: My5 error code rk-2011

Hi @RoyB thanks for this but it’s still doing the same I have even tried uninstalling it and reporting it back on with no joy 

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RoyB Mentor 1
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Re: My5 error code rk-2011

Hi @AndyR1983 

 

What did My5 say when you contacted them?


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AndyR1983
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Re: My5 error code rk-2011

Still waiting to hear, the email I got back was we don’t normally reply, so we will see
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RoyB Mentor 1
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Re: My5 error code rk-2011

Hi again @AndyR1983 

 

OK, I see.

 

Well, this is an error where My5 seem to be acknowledging a problem at their end, so there is probably nothing you, or NowTV, can do about it, except for NowTV to roll out a fixed My5 Player, if this is what My5 determine is needed, and supply one.

 

Be useful to know if you can provoke the error in their Player on another platform, though.

 

However, I expect the Players on various platforms are all slightly different......


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