When I’m trying to watch my5 I keep getting error code rk-2011 after the program turns on and have to keep going back and after a few seconds it does the same again, I hve tried reinstalling the app on my now tv stick but still doing the same any help please??
The error, and the action you should take, are described here.
Note the comment there that ‘the leading letters (CA or JW, for instance) may not always be what you see below. These change depending on the device you're using’.
So for your RK-2011 error, look under JW-2011.
RK here indicates this error is happening for you on a Roku device, which is what a NowTV Stick really is.
You are not the first person here to have this issue, but the earlier advice does not include the above.
What did My5 say when you contacted them?
Hi again @AndyR1983
OK, I see.
Well, this is an error where My5 seem to be acknowledging a problem at their end, so there is probably nothing you, or NowTV, can do about it, except for NowTV to roll out a fixed My5 Player, if this is what My5 determine is needed, and supply one.
Be useful to know if you can provoke the error in their Player on another platform, though.
However, I expect the Players on various platforms are all slightly different......