Lion King not working Error 1300

[Anonymous User]

Hi all, have the movie pass via NowTV box. All other films working but Lion King (2019 version) keeps coming up with Error 1300 - "we dint't have this at the moment". Anyone else having this problem or know how to resolve it. No NowTV help or live chat currently available. 

[Izzie-T]

I have seen this before, maybe is something to do with their update??

[schnapps]

Hi @Izzie-T @Anonymous User

The Lion King is playing for me where I am watching it now on my NowTV 4K Smart Box. 

Went to movies then selected the film from Recently Added.

Can you confirm what playback devices you have tried and are you a UK or Republic of Ireland customer. 

[Anonymous User]

Hi

I can't seenit either, itbsays error 1300 not available right now.....

What donwe need to do to? 

[Anonymous User]

Yes same for me. What am I paying for if I can’t watch the movies they are offering?! Any updates??

[Anonymous User]

##- hi - exactly - can't even contact them either. Afraid no update - still
can't access☹️Please type your reply above this line -##

[Saint1976]

I've just had it play on all 4 of my registered devices.

Have any of you checked on a different device? See if it will play on the Android/iOS app or on a computer. If it does, see if it appears in the 'continue watching' on your TV and plays from there.

[Anonymous User]

That didn’t work for me, started the movie on my phone (played Ok) tried to continue on my Now Tv App and now they “don’t have it right now” really annoying. 

[Anonymous User]

Same here. Lion king and Toy Story 4.

works on tablet, but won’t work with apple tv or Xbox 😡

looks like some kind of access issue for any device with a separate display.

[Anonymous User]

It’s annoying. I only really watch Now TV on my TV. I tried starting it on my iPad and then continuing on TV. Still not working.