27-04-2015 7:47
11-08-2015 12:45
10-08-2015 22:17
08-08-2015 22:00
hi i have the error that i cant sign in on my ps3 2001 why why can i sign in everyway and i cant speak to anyone im going to cancel
@Anonymous User wrote:
The now tv app on 3 different ps3's and a ps4 will not allow me to sign in. Error message 'your sign in details are incorrect. Please try again. (2001). I can sign in on the website on my phone and PC using same details that are not accepted on Playstation??? I have also used sign in details of a different account created by my partner and still get same error message!! I have used live chat, followed all advice. Changed password, uninstalled and reinstalled the app, rebooted the router. None of these actions have made any difference. Live chat keep telling me the fault is with my equipment and not with service provider. I am not alone having this issue, nowtv need to accept there is an issue and fix it rather than blaming the user and there equipment. Compensation for not being able to use the service should also be strongly considered. Is anyone else suffering from this issue?
08-08-2015 22:01
Hi @Anonymous User
Thanks for posting and welcome to the forum. If you want to speak with someone now you can contact Live Chat. Click on "Contact Us" at the bottom of the page & on the next page click on "Live Chat". The link you need is http://help.nowtv.com/article/None-of-the-above There's also the option to email NOW TV.
08-08-2015 13:40
I have tried signing in on my ps3 on a number of occasions and it just says that i need to go to nowtv.com/status. my password and user name is definitely right. Can someone help!
06-08-2015 21:50
08-08-2015 9:18
Have the same problem. Can't login in PS4 App although I am able to login with the same login data in other devices.
10-08-2015 15:35
Hi @Anonymous User
Thank you for getting in touch. I'm sorry to hear this. Are you able to delete the app and then re-install please. Also which devices are you able to log in and view on?
Cheers
Ranj
NOW TV Team
30-07-2015 21:28
Just signed up and now cannot log in using my PS4 . Credentials checked and can sign in via my laptop but no success otherwise.
31-07-2015 15:42
HI @Anonymous User,
Sorry for ther problems you had.
It slooks like you were able to resolve this.
If I'm worng, (it does happen from time to time, some would even say often!) just let us know and we'll look into this for you again.
Thanks,
Rich
The NOW TV Team