Can't press any buttons except quit

[Anonymous User]

Hi,
Now TV on ps3 loads fine but then doesn't respond to any commands from the controller. Other apps working fine. I've uninstalled, cleared app data and reinstalled without any improvement.
Any help?

[Anonymous User]

can not access now tv on ps4 or phone says incorrect password and username very annpoyed

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear you've had issues signing in on your account. Can you try deleting the app and re-installing as mentioned above and then try changing the password and making sure all the settings details are correct such as time, date and location.

Let us know if you still get the error message.

Cheers

Ranj

NOW TV Team

[caseyb1993]

@Anonymous User Try uninstalling and reinstalling the apps.

[Anonymous User]

No jammed buttons, works fine in other apps. One thing I've noticed is you can't activate the controller while it's charging. I need to unplug, turn it on and then reconnect if it needs charged. Not sure if that is relevant.

[Anonymous User]

Hi,
Both controllers are official and worked fine previously. The freeze happens as soon as now TV opens in unable to navigate away from the whatever is initially highlighted, when I reloaded now TV I was unable to move away from or select sign in for example.

[Karl-F]

Hi @Anonymous User, 

Thanks for getting in touch and letting us know. 

The problem controller - Does it have any jammed buttons? 

Thanks, 

Karl

NOW TV Team 

[Anonymous User]

Actually a further observation, this may be linked to a specific controller (which works perfectly with all the other apps). Now TV only started working when I used a different controller after the safe mode stage . Whenever I added the "problem " controller back into the set up in slot two to test it, both then stopped working apart from the quit button.
Any idea why now TV and this controller don't get along?

[Anonymous User]

Thanks Sue S,
Two notes on what you said for the benefit of others in this situation, I don't have a manage downloads option under network and you didn't tell me what to do once in safe mode. I opted for the restore file system and it seems to have worked, the problem seems resolved, thanks.

[Anonymous User]

Hi @Anonymous User

Thank you for your post

Please try the following which should help

Pause downloads on PS3

1.    On your PS3 XMB go to Network
2.    Select Download Management
3.    Press TRIANGLE
4.    Select Pause


Check the Latest firmware update is installed on the PS3

1.    On your PS3 XMB go to Settings
2.    Select System update
3.    Select Update via internet
4.    Select check for update


Delete NOW TV App and Game Data

1.    On the PS3 XMB (Xross Media Bar) navigate to TV/Video Services
2.    Locate NOW TV App
3.    Press TRIANGLE
4.    Delete

1.    To delete NOW TV Data go to Game on the XMB
2.    Select Game Data Utility
3.    Locate NOW TV Data
4.    Press TRIANGLE
5.    Delete 

1.    To re download the NOW TV App go to TV/Video Services on the XMB
2.    Select My Channels
3.    Select NOW TV App
4.    Download



Entering Safe Mode on PS3 to check for corrupted files

1.    Put PS3 in Stand By.
2.    Place finger on Power Button until 3rd beep (the console should power back down)
3.    Place finger back on Power Button until a double beep is heard and remove finger.
 
Connect DualShock 3 via USB and press PS Button on controller. You should then see 6 options

1.    Restart PS3
2.    Restore Default Settings
3.    Restore File System
4.    Rebuild Database
5.    Restore PS3 (will delete everything on PS3)
6.    Update PS3 

Regards

Sue

NOW TV Team