29-09-2016 24:42
29-09-2016 7:28
29-09-2016 11:26
05-10-2016 11:30
Hi @Anonymous User,
thanks for posting, really sorry to hear that.
Can I ask you to provide some info so we can try and figure out what might be causing the issue here?
- Is your Xbox connected via Ethernet or wireless?
- Do you use any kind of VNP or have you made any changes to the connection?
- Is your location currently set to the UK?
- Do you use this Xbox Live account on any other devices?
- Is there anything connected to the Xbox such as recording devices, sound systems etc?
Sorry for all the questions! Hopefully this will help us get to the bottom of this for you though.
Thanks
Simon
NOW TV Team
05-10-2016 11:36
10-10-2016 15:10
Sorry for the late reply @Anonymous User,
If you're still having the same error come up can you please try uninstalling the NOW TV app and then clearing the cache on your Xbox One by following the steps below:
Once this is done, reinstall the NOW TV app and give NOW TV another go.
Let us know how you get on.
Thanks,
Rich
The NOW TV Team