When I try to watch Sky Documentaries catchup on my Smart TV using Apple TV, I get a message saying I’ve reached the maximum number of simultaneous streams on my account.
It says “to watch NOW TV on this device” (my TV) “stop playback on one of your other devices.”
But I’m not actually streaming any NOW TV programming on any other devices.
My account is set up to stream on my TV, iPad and iPhone but if I’m watching on one, I’m not simultaneously using another.
How do I rectify this problem?