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gbtbag
Advocate

Wrongly told I’m using app on too many devices

When I try to watch Sky Documentaries catchup on my Smart TV using Apple TV, I get a message saying I’ve reached the maximum number of simultaneous streams on my account.

It says “to watch NOW TV on this device” (my TV) “stop playback on one of your other devices.”

But I’m not actually streaming any NOW TV programming on any other devices.
My account is set up to stream on my TV, iPad and iPhone but if I’m watching on one, I’m not simultaneously using another.

How do I rectify this problem?

Thanks.

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RoyB
Legend

Re: Wrongly told I’m using app on too many devices

@gbtbag 

 

Had you been using another device quite recently?

 

When you stop watching on a device, it can take up to ten minutes for Now to notice this and release that device so you can use a different one.

Line 3. Overhead, without any fuss, the stars were going out…..
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gbtbag
Advocate

Re: Wrongly told I’m using app on too many devices

I figured out what happened. I didn't know I had to sign out of one device before accessing NOWTV on a different one. It's all sorted now. Thanks.
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