tv is non compliant

[Anonymous User]

i just purchased a movie pass for use on my xbox one. Every time i select a movie i get TV is non-compliant unauthorised to playout content. I have used now tv in the past and never had this problem before. Anyone know whats going on.

[4268]

@Anonymous User yes Microsoft did an update which has a bug that has knackered the Now App. Microsoft are working on it.

[Anonymous User]

Is this still ongoing cos i have the same problem at the minute 30.9.16.

[caseyb1993]

@Anonymous User A quote from a staff member today:

"We’re aware of an issue affecting some customers when viewing NOW TV on their Xbox One. This seems to only affect customers who are part of the Xbox One Preview Programme. which allows Xbox fans to opt-into and test or provide feedback on Xbox features. Microsoft have identified the issue and are working on getting this resolved as quickly as possible. In the meantime NOW TV is available on a number of other devices and you can find a full list in the link below: http://help.nowtv.com/article/Supported-devicesWhilst every effort is made to ensure there are no issues, these can occur on trial / beta versions of firmware that are not yet ready for full release and we’re sorry if your viewing has been disrupted by this.”

[Anonymous User]

ok thanks. are you aware of any timescale this is going to take to be fixed?

[Andy]

@Anonymous User

The latest update should fix the issue. See @Anonymous User 's post here

http://community.nowtv.com/t5/Xbox-One/Error-c00d7159-Xbox-One-Non-Compliant-HDCP/m-p/401329#U401329

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch with us. 

There should be an update available now that should resolve this issue for you.

Are you able to give that a try for us?

Thanks 🙂

Rob

NOW TV Team