14-08-2017 21:48
I can't watch anything it keeps coming up content disabled
14-08-2017 21:50
Hi and welcome to the forum @Anonymous User,
Sorry to hear you're having problems. First things first: -
Sufficed to say, the more detailed information you are able to provide, the easier it will be for us NOW TV forum members and/or a NOW TV Team member to work out a solution for you!
Cheers
14-08-2017 22:03
Hi it is a white box
I moved it into another room and now I can't view anything
I can see the programs and movies but when I click ok to view it comes up with the same message
I have not changed any settings but the tv I've plugged into is quite old
14-08-2017 22:08 - edited 14-08-2017 22:08
Hi again @Anonymous User,
Are you actually seeing an HDCP unauthorised. Content disabled purple screen notice?
What's the make and model number of your TV?
Cheers
14-08-2017 22:33
Yes that's spot on
It's a wharfedale
14-08-2017 22:37
Hi @Anonymous User,
Do you have another HDMI lead you can temporarily try?
14-08-2017 22:51
I will have to have a look aww if I can find one tomorrow
15-08-2017 8:20
@Anonymous User
Welcome to the forum. Have a look at the following help page which explains what is happening
http://help.nowtv.com/article/Purple-screen-with-sound-NOW-TV-box
It's a case of messing around with the HDMI cable and TV until it works .... Start off by unplugging both TV and box at the mains, unplugging both ends of the HDMI cable and reconnect, then plug box and TV back in and see if it works.