28-06-2016 17:42
I started NOWTV with a 30 day trial and now I am being charged £9.99 for a few months now and I dont
use NOWTV at all on any of my decives and I would like a full refund for the all the months i have paid for because I have never used this service which im paying for please reply back to me as soon as possible.
Thank you.
28-06-2016 17:45
Hi @Anonymous User,
The most probable reason why you've been charged is because all the NOW TV service(s) you've subscribed to 'roll on' automatically if they're not cancelled prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring!
Provided you have not viewed any 'Movie' content you should be able to get your subscription payment(s) returned to by contacting a NOW TV representative via the forums 'Live Chat' facility.
That being said, given that this is an 'account' related issue (which is subject to the Data Protection Act), I suggest you contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them... They're usually pretty quick at resolving such issues 😉
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers