Billing for Movies 2 Month Pass that was supposed to be free

[Anonymous User]

Hi,

I have received a 2 month movie pass which was a free voucher but after that was over, although I cancelled the subscription already, it somehow resumed again for the past few months and if I had not checked my bank statement today I would not have realised that you have been charging me ten pounds a month.  I haven't even used the service at all in the past 3 months as I already cancelled it before so I am quite annoyed how you can trick your users like that.  Please cancel all my subscriptions and close my account.

Thanks.

[schnapps]

@Anonymous User

I would have a word with NowTV live chat and explain to them what has happened.

Click on the link page below to contact live chat.

http://help.nowtv.com/contact-us/Cancelled-but-still-being-charged

[ukbobboy]

@Anonymous User @schnapps

Hi CC

When you first cancelled your Now TV account, did you use a smart phone, tablet (either android or apple) , PC/laptop  or Mac?

The reason I ask is because it's known in this forum that sometimes trying to work on your Now TV account using anything other than a PC or Mac has unforeseen circumstances, i.e. you may action a facility only to find out later that nothing has been done.

UK Bob