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Anonymous User
Not applicable

‎28-08-2017 1:05

Been charged for cinema pass when I should be on a Free trial !!

I just signed up for Now Tv and got a free trial with entertainment pass and Cinema pass, on the cinema pass instead of putting me on a 14 day trial which was offered to me on the side of the website it has straight up charged me £9.99 for the month how do I get this refunded as I never use now tv and not sure I wanted to keep it or not why I signed up for the 14 day free trail.

3 REPLIES 3
SeeMoreDigital
Legend 5
Legend 5

‎28-08-2017 10:01

Hi @Anonymous User,

 

If you're positive that you've never had a 'Cinema' subscription before and that NOW TV has made a mistake the best thing you can do is contact a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0
Anonymous User
Not applicable

‎29-08-2017 3:54

i cancelled my movie pass but they have ignored that and are currently trying to take £9.99 from my card.

 

0
SeeMoreDigital
Legend 5
Legend 5

‎29-08-2017 9:16

In response to Anonymous User's comment

Hi and welcome to the forum @Anonymous User,

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

 

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

 

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

0