18-11-2015 19:36 - edited 18-11-2015 19:40
For a couple of weeks now whenever I've resumed a program (not pause then resume) the video is corrupted (multi-colour pixeling) with sound.
If I restart the program from the beginning, or choose a new program that I haven't watch yet the video is fine.
All versions for NowTV, Chromecast are the latest using Andriod 5.1.1 also happens when casting from my tablet which uses 4.x
I have no issues resuming video with Netflix, or Google's own movie playback app.
I have rebooted everything still the same result getting extremely frustrating.
19-11-2015 19:55
Hi this is happening lots for me too! Really frustrating as I can't always resolve it 😟
21-11-2015 13:18 - edited 22-11-2015 16:58
Hi @Anonymous User @Anonymous User
Thanks for posting, sorry to hear this. Are you having this issue on all devices? After you resume how long does it roughly take to get back to a normal stream?
Cheers
Ranj
NOW TV Team
22-11-2015 22:13
23-11-2015 13:31
I have the issue on both of my Chromecast devices, starting from around 4 weeks (estimate) ago. I would say almost 100% of the time you select to restore, the picture corruption occurs. Once or twice, it's sorted itself within a couple of seconds, but every other time, the corruption continues indfefinitely (even if you move the time slider to 0:00).
As I mentioned previously, if you click "start from beginining" it plays fine, even if you move the time slider to another part of the program.
One of my two Chromecasts received a firmware update at the weekend to 1.17.something (from 1.16.something) and I was hoping this might have solved the issues, but it does not.
Feel free to request any more information that you may need.
20-11-2015 24:29
@Simon-J wrote:
That's quite odd. I'll get this looked into. I'll going to send you an email soon when I've got an update.
Hi @Simon-J,
Thanks for your post.
This is clearly not “quite odd” is it, as so many people are getting this issue. ‘Quite Odd’ and as your colleague on chat put it just a moment ago to me(before they hit their 12am deadline), in almost the same manner, “How Strange” are both a complete fob off. Is there a list of approved nonsense, non-commital words/phrases that Sky permit you to use in an answer that has no good reply. (If that does exist that would be really great to send to Wiki-leaks eh!)
What I'm sure you mean to say I'm sure is, “oh yes, that sucks… I know, and so many people have this issue but our technicians just can't pull there fingers out and get it sorted along all the other issues like ‘why your login seems to have just stopped working for no apparent reason on all devices except browser(that incidentally you can't even chromecast to a TV from anymore so as to actually watch like normal people)’. Have you tried netflix? That works just fine.”
This would make a great standard reply and would at least leave your users grinning slightly instead of going away thinking “Hmm so where is that cancellaton button I saw”.
Thanks
Tom.
NOW TV Customer (currently…)
18-02-2016 23:38
Yeah, this, I'm sure is the default behaviour. So not "odd". I see it all the time.
It's just that most people just put up with it.
The Internet generation isn't the most discerning generation when it comes to picture quality.
My guess is that this a bitrate-averaging figure-outer algorithm bug. ("Look! We only managed to send this many bits in this time, quick go to awful mode!")
20-11-2015 14:36
Just to add. I'm getting this too.
Exactly the same.. resume and really pixellated, even if I skip to the start / any part of the program.
If I watch something from the start, it works fine, even if i skip to any part of the program.
24-11-2015 21:05