Pixelated video on resume

[Oddius]

For a couple of weeks now whenever I've resumed a program (not pause then resume) the video is corrupted (multi-colour pixeling) with sound.

If I restart the program from the beginning, or choose a new program that I haven't watch yet the video is fine.

All versions for NowTV, Chromecast are the latest using Andriod 5.1.1 also happens when casting from my tablet which uses 4.x

I have no issues resuming video with Netflix, or Google's own movie playback app.

I have rebooted everything still the same result getting extremely frustrating.

[Oddius]

No longer using chromecast so not an issue, got a couple of the new NowTV Boxes in the black friday sales.

[Anonymous User]

Hi @Anonymous User

Thanks for getting in touch, sorry to hear you're having the issue also. Can you let me know which trouble shooting steps have you tried so far? 

Cheers

Ranj

NOW TV Team

[Anonymous User]

I an having same problem but pixalated from start and dosn't free up.

Same on all devices; all software is uptp date.

Tried factory reset, power off & reconnecting etc but still occurs.

Only occurs with Now TV other casting services are ok.

[Anonymous User]

I have had the problem using Samsung smart TV

Problem with the affair season 2 ep 5, justified season 6 ep 1

Please advise any fixes please

[Anonymous User]

I am having the same issue, very frustrating, sort it out Now TV!

[Anonymous User]

HI @Anonymous User and @Anonymous User,

Thanks you both for the extra info.

Just so I'm clear. The episodes intitally play okay but when yu stop them and then resume you get the massivley pixilated video. 

If that's the case, does it not disappear after a few seconds of playing out?

The more info I can get the better chance we have of recreating the issue and getting a solution put in place.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

I have had the fault when I watched justified for the first time, the affair may have been a resume. Tested a couple of other eps and they worked

Samsung and chrome cast , Netflix via Samsung fine

[Anonymous User]

Hi @Anonymous User, @Anonymous User and @Anonymous User,

We have replicated the issue so we're getting our Chromecast devs to look into this.

Hopefully we'll get a fix put in place soon.

In the meantime, apologies for the inconvenience.

Thanks,

Rich

The NOW TV Team

[Anonymous User]

thank you, however, how can i watch ep 5 of The affair if your fix does
not occur in time?

[Anonymous User]

Hi @Anonymous User

Thanks for posting, sorry to hear you've had some issues with the Chromecast when viewing the Affair. Unfortunately this episode has now expired. I hope you were able to view this episode via another device.

We may bring this back as a box set in the future. Apologies again for the inconvenience caused.

Cheers

Ranj

NOW TV Team