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40 REPLIES 40
Anonymous User
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12-11-2015 11:44
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Incidentally, mine did it last night before the ATV update was installed; and still did it afterwards. It therefore seems unrelated to the Apple update.
Anonymous User
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12-11-2015 11:42
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@Anonymous User thanks for letting us know. It seems like this might be a different issue, so I'll remove the link I posted above.
Can you confirm which version of Apple TV you're all using please? I'll raise this now.
Thanks,
Tom
Anonymous User
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12-11-2015 11:51
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ATV 4 Tom. - We can't catch a break!
Anonymous User
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12-11-2015 11:56
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Just to confirm - ATV 4 for me too. I also have an ATV 3 and there are no problems with Now TV on that (or at least there weren't last night when the ATV 4 problem started).
Anonymous User
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12-11-2015 12:09
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Thanks All,
I've created separated messaging for that now, although I am hearing reports that it's fixed. Can you check for me?
Thanks,
Tom
Anonymous User
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12-11-2015 12:12
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Yes, all working again now. 👍🏼
Anonymous User
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12-11-2015 12:17
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Thanks @Anonymous User. If anybody has any further issues, do let me know, but for now these issues are resolved.
Thanks,
Tom
Anonymous User
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12-11-2015 12:32
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All good here too 🙂
Anonymous User
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12-11-2015 23:47
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Sky have now fixed this - i spent an hour on the phone to Apple who seemed to think it was the recent update...
however now unhappy as it doesn't recognise it as a 'device' despite the fact it is on the list and was added last week. presumably i cannot remove it and add again? if so really really poor...
Anonymous User
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13-11-2015 10:40
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@Anonymous User wrote:Sky have now fixed this - i spent an hour on the phone to Apple who seemed to think it was the recent update...
however now unhappy as it doesn't recognise it as a 'device' despite the fact it is on the list and was added last week. presumably i cannot remove it and add again? if so really really poor...
I had this problem yesterday. Just contact them through live chat and they should fix it for you.
