cancellation of broadband before instalation

[hellooo]

I cancelled my broadband before it was installed.

does anyone know if they will email me confirmation that i cancelled? is there somewhere in my account I can check up on the status of the cancellation?

also - were they correct in telling me that it takes up to 45 days for the cancellation to process?

[schnapps]

Hi @hellooo 

Don't know if the FAQ in this NOW guide helps or not.

https://help.nowtv.com/article/how-do-i-cancel-broadband 

I am assuming there is nothing under your NOW online account in the Broadband & Calls "Messages" or "Orders & Appointments" section?

[hellooo]

thanks for replying.

there is nothing in my messages section yet.

when I go to Orders and Appointments it sort of still looks like it's going ahead, although under the Kit Delivery section is says 'unsuccessful'' - not sure if had always said that though...

[schnapps]

@hellooo 

Hopefully another forum member who has gone through the process will assist here or alternatively message the NOW Broadband Team using the web form in the link below with any questions you want answered.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1