21-09-2021 11:45
Why don't NOWTV ever take payment out when I have the money in for them to take but then sends me a message to say my payment is overdue. It doesn't make sense and is quite annoying as i dont have time to call and wait in a long Que just to pay for something that NOWTV are meant to be taking the money out for.
21-09-2021 14:06
That's a very fair question, somthing that cannot really be answered on a customer to customer forum. All we could suggest is complaining the very issue with the broadband team.
21-09-2021 15:08
I don't have NOW Broadband, but I do have NOW TV and they take the payment from my registered card on the same day every month. Is that not the case with Broadband payments?
22-09-2021 8:44 - edited 22-09-2021 8:45
Yes it is.
But something has gone wrong with the process for @Shannean17- , which we customers cannot help with, or even usefully speculate on the reason for (card details mismatch, perhaps? But these should have been validated).
As above, @Shannean17- needs to call the broadband team, on 03330 323 050 , to discuss and resolve this.
22-09-2021 8:56
Obviously it is validated or I wouldn't be complaining
22-09-2021 9:30
Complaining is understandable, however doing it on here won't be seen by NOW staff as they seldom monitor the forum.
Which is why both @RoyB and myself have provided you a way to get in touch with the broadband team.
22-09-2021 9:31
Never discount anything in an issue as ‘obvious’. Often, that is exactly where the problem lies.
22-09-2021 8:55
They haven't ever taken the money out. Even now it is in and I've received payment overdue messages.