Vocie mail how to keep 1571 and ditch 15710

[Anonymous User]

How can one keep 1571 and turn off 15710 extortionate fees for lazy people?

[Anonymous User]

Now TV staff are so "thick", they state on a chat:

"I just never heard of that option"

(Gavin, sorry gavin - no capital despite a proper noun)

Then he says, when it is suggested he is trained:

"I do not need training and I do not appreciate how you are speaking to me."

[Anonymous User]

Avila (27/09/2018, 11:54:45): Thanks for contacting NOW TV, you are talking to Avila. How can I help?
null (27/09/2018, 11:55:08): Please transfer me to soeone who deals with telephone packages
Avila (27/09/2018, 11:55:52): Hey there
Avila (27/09/2018, 11:56:01): Do you have broadband package with us?
null (27/09/2018, 11:56:05): Yes
Avila (27/09/2018, 11:56:23): Aright
Avila (27/09/2018, 11:56:25): Alright*
null (27/09/2018, 11:56:28): I want to keep voicemail but turn off 15710
Avila (27/09/2018, 11:56:32): Can you please help me with your name?
null (27/09/2018, 11:56:42): Mrs Madhukanta Matalia
Avila (27/09/2018, 11:57:33): Thanks
null (27/09/2018, 11:58:01): So slow
Avila (27/09/2018, 11:58:05): Please stay online.
Avila (27/09/2018, 11:58:14): I will transfer your chat to concern team
null (27/09/2018, 11:58:18): 3rd attempt and it disconnects
null (27/09/2018, 11:58:39): I cannot wait until my comntract ends. I
Avila (27/09/2018, 11:58:54): I can help you with the contact number also
null (27/09/2018, 11:59:16): Why is the chat so poor?
Avila (27/09/2018, 11:59:56): Here is the number
033 033 23050
null (27/09/2018, 12:00:03): Did I ask for it?
Avila (27/09/2018, 12:00:04): I can transfer your chat also.
null (27/09/2018, 12:00:48): I clearly stated: Please transfer me to soeone who deals with telephone packages
null (27/09/2018, 12:01:17): Why do chat operators refuse to read what has been written and take so long to action things?
Avila (27/09/2018, 12:01:56): If I transfer your chat
Avila (27/09/2018, 12:02:10): You will connected to chat department
null (27/09/2018, 12:02:13): At last. It should have been immediate
Avila (27/09/2018, 12:02:18): Sure
Avila (27/09/2018, 12:02:22): Please stay online
null (27/09/2018, 12:02:37): Zero rating, would you agree?
gavin (27/09/2018, 12:14:34): Thanks for contacting NOW TV, you are talking to gavin. How can I help?
null (27/09/2018, 12:14:49): Hi
null (27/09/2018, 12:15:29): How can I keep 1571 and turn off 15710 to stop lazy people paying extortionate fees?
gavin (27/09/2018, 12:16:12): Hi there, so how do you mean, you wish to keep the voicemail on?
null (27/09/2018, 12:16:30): Yes, but stop call return being allowed
gavin (27/09/2018, 12:17:36): call return ?
null (27/09/2018, 12:18:11): The option to press 0 to dial the number automatically and be charhged 20p
null (27/09/2018, 12:18:35): I take it you have no experience of NowTV telephone
gavin (27/09/2018, 12:19:09): I do I just never heard of that option unless its a calling feature that you have active then this is something we cannot stop
null (27/09/2018, 12:19:18): 15710£0.200
Call Return00:00:00
null (27/09/2018, 12:19:36): 15710 is call return and charged 20p
null (27/09/2018, 12:20:08): I cannot believe you are manning a chart service with no knowledge of the service.
null (27/09/2018, 12:20:34): Ask your supervisor to train you/
gavin (27/09/2018, 12:21:58): I do not need training and I do not appreciate how you are speaking to me
gavin (27/09/2018, 12:22:41): that is not a calling feature that we add on so it cannot be turned off its not a feature you do not pay for it separately, if you do not wish to be charged for returning the call then simply do not do it and instead just dial the number
null (27/09/2018, 12:23:42): I am typing and not speaking. Do you not think you should be trained on a service yo have no knowledge about?
null (27/09/2018, 12:24:08): DO not worry, I have posted the transcript on your forum
gavin (27/09/2018, 12:24:54): that's fine I have advised you that it is not a feature we can add and remove
null (27/09/2018, 12:25:47): Bye

[Anonymous User]

Personally I think you were rather rude.  

[Anonymous User]

Suggesting somone receive training when they do not know the features of the packages they support is clearly rude to a snowflake.

He was "thick" and did not think he should be trained to resolve his ignorance.

Yes, this must be rude.

How can he not know what caller return is? Why is he even working for NowTV in support if does not know the basis features? This is the issue with NowTV, worse support than TalkTalk!

I cannot wait to leave NowTV.