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Account and Billing - Broadband

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GDPR News and Info - 25th May 2018

Hi All,   As you may be aware GDPR comes into effect on the 25th May. For more information on what GDPR means for you as a customer of NOW TV please take a look at our help article here: https://help.nowtv.com/article/gdpr-and-now-tv   If you have a ...

Karl-F by • Community Manager
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Refund.

I have been trying to communicate with Now TV as I’ve had money taken out of my account for the last 10 months for a 7 day free trial that I cancelled. I’ve had no joy online all morning and got cut off. Then tried the telephone and was advised to go...

Bree1 by • Newbie
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Payment overdue

Hi I was just wondering how long now broadband give you to pay your bill. My bill was due the 2nd but I don't get paid until the 12th. I rang to explain and she wasn't very helpful. Will my services get cancelled? Thanks 

Sarah by • Advocate
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Removing call package

So having tried to get through on phone for 45 minutes, been hung up on 3 times, and there's seemingly no other way to contact anyone to find out the price of my package with the calls package removed.Does anyone have "Super Fibre" with no calls pack...

Why has our account been cancelled?

Our account has been cancelled and I have no idea why. The payment for this month was taken from my account and has come out as a direct debit every single month? I'm so confused?? No emails or notifications, just cancelled. 

Lily by • Newbie
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Payment issues

I'm relatively new to the services, I had a payment method set up on my account and everything but I received an email to say they're going to cut off the internet in 10 days if I don't pay the outstanding balance. No payments have left my bank, I re...

Resolved! No way to send a complaint?

My broadband is below guaranteed speed and I am trying to get in touch with an agent. I have gone around in loops on my account but I cannot find a way to send a message to an agent, it only ever gives me the option to ask other users and check previ...

Credit from now tv.

Hello I hope I am putting this in the correct place.I recently cancelled my Now broadband and had to pay an early cancellation fee of £29.75, this came out on 21st November. But on the 6th December this was put back into my account “Credit from Now T...

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