@Anonymous User
The comparison with new customers will not melt their stony hearts, but musing about Cancelling for a better offer certainly will.
And will work best if you have a competitor’s figure for them to beat (not just match). Don’t mention names though; keep the competitor shadowy.
If you can keep stonewalling until you are passed to Retentions, this will be good, as Retentions has all the best deals.
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
