Paid for broadband to go in but phone line fault, no contact and will I get money back

[Kerry1954]

Hi. I had an engineer appointment last week and they said that I could not have broadband as my telephone line was broken in the road and they would not fix this. Will I get our money back and will I still be charged. I cannot seem to cancel the card payment. Please help

[gavs82008]

@Kerry1954 

You need to call the broadband team to see what can be done. That engineer worked for OpenReach, which rely on.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI the call centre works 8am-8pm.