23-08-2023 19:04
I have recently been overcharged £8.25 for dialling a mobile number that was not answered /giving a missed call.
my advise to everyone is DO NOT make any calls if you are pay as you go customer.
you will be charged even if the call is not answered.
23-08-2023 19:20
Have you called the team to try sort something out? See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
27-08-2023 12:39
24-08-2023 1:13
That should definately not happen, so, as @gavs82008 says, query it.