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Fix
Advocate

Hub

Hi my now tv hub keep disconnecting and connecting and it’s starting to do my heading can anyone help.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Fix 

Below are some standard things you can and probably have done before calling the team.

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

This link also shows any planned outages as well wide spread faults.
https://help.nowtv.com/service-status

You need to call the broadband team. See link for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Fix
Advocate

Yes I have done that and it’s still doing it

gavs82008
Legend 5
Legend 5

@Fix 

Then did you call the broadband team?

FYI that I do not work for NOW, just a NOW customer trying to help