29-03-2018 17:02
Hi there
I just signed up for Now Broadband and was wondering if there is an easy way to change the delivery address?
thanks for any help.
29-03-2018 17:11
Yes -but does it matter that I'm not moving house? I just didn't think about my absence from the current delivery address next week and want to be sure it's safely delivered to another address.
I was hoping there was somewhere online I could change it.
29-03-2018 17:26
Hi @Anonymous User
If you phone the number and explain to them what you need and ask them to transfer you to the dept or person that deals with changing address of delivery of the broadband hub package in advance.
Just make it clear to them you are not moving home and you just want the hub sent to a different address.
Not sure if under My Account > Track My Order you can ammend your delivery address for parcels (double check just in case it gives you the option).
If you are not comfortable with that, then you could send them a message on the link page below by following the topics that are most relevant until you see the send message or contact broadband team shows on screen.
29-03-2018 17:23
21-04-2018 9:02
I called and it's not possible to change the delivery address
13-06-2021 9:34
Ignacio,
How did you solve this issue? I am facing the same problem...
13-06-2021 9:40
@Anonymous User
Give the team a call to see what can be done.
https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup
NOW Broadband customers can get in touch anytime between 8am–11pm.
29-06-2021 9:01
Thank you very much ! I finally cancelled the delivery to the address and picked it up from the post office.
31-08-2021 10:42
Hi,
I'm facing the same issue, my hub is yet to be shipped.
How did you cancel the delivery and collect from post office.
Thanks.