@Anonymous User Welcome to the community. Sounds like the pass wasn't fully cancelled. Pop onto your My Account > My Passes page http://account.nowtv.com/passes
and if there's any active passes make sure you cancel again, follow all the steps to the end (there's quite a few).
As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
