22-02-2018 19:11
23-02-2018 9:26
@Anonymous User wrote:
it is not allowing me to activate my free trial on entertainment, telling me to check details or contact my bank , however have activated movies trial and kids trial on the same card previously. Any ideas what im doing wrong . thanks .
@Anonymous User Welcome to the Forum 🙂
These could be the following reasons for this.
We accept Visa, MasterCard and Visa Debit.
We don't accept American Express or Maestro.
If the card has been... | ...then... |
this could be due to:
|
We do require 10p in your account to make sure your card details are active this will then be refunded back. Hope this helps your issue if not we do advise you to contact your bank.
Thanks Niamh
NOWTV Team 😉
23-02-2018 10:28
23-02-2018 10:49
@Anonymous User @Anonymous User
Hi Marvin
Are you trying to watch Now TV Entertainment on YouView?
UK Bob
23-02-2018 11:26
23-02-2018 12:59 - edited 23-02-2018 13:02
@Anonymous User @Anonymous User
OK Marvin
You said, "it is not allowing me to activate my free trial on entertainment....however have activated movies trial and kids trial...". And you also said, "I'm using roku branded now tv.box".
I find this strange because I have both a Roku 3 and a black Now TV box and in the recent past I also had a white Now TV box. And when it came to getting my free trial I did not have to activate the Entertainment and Movie passes separately, they were both auto-activated at the same time for my free trial.
I would suggest that you contact Now TV's help chat to get your problem sorted out, they'll be able to find out what has gone wrong and how it can be sorted out by following the URL below:-
https://help.nowtv.com/get-in-touch
Then clicking the down arrow on "Anything else?"
Hope this helps.
UK Bob