Hello, @Anonymous User
Since the free trial is considered an introductory offer, I am not certain if the automated system would have allowed you to redeem a voucher code. On this occasion, I recommend attempting to enter the code again, and if it has been redeemed, it means that the offer was applied to your account. You can check My Passes, which will state in bold if a pre-paid offer is applied to the pass.
If the offer has not been applied to your pass, and it cannot be redeemed, in addition to being charged the full amount for both passes, I would either click here to visit the NOW TV Help center, where the Live Chat is accessible, as well as email contact, or a NOW TV official will pick-up on this issue ASAP. For future reference, here's a guide on how to access the live chat, as it can be a little confusing sometimes;
- Visit the link I included above, which navigates to the Help Centre.
- Select the category that best matches your query, or enter it in the search box.
- Select the most relevant Help article.
If the Help article doesn't answer your question, select Contact Us at the bottom of the page:
You can then choose how you want to contact us:
This should get you in contact with one of the team. In most cases, its likely that you didn't apply the pre-paid offer correctly, and the auto-renew service charged your payment method the full amount for both passes.
Thanks!
Osculogic
