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Anonymous User
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‎26-05-2016 17:50

Trying to sort out fault with Now TV box

I've been trying to sort out a fault with my Now TV  (black) box via live chat. I have done everything that's been asked of me to try to sort the fault, but nothing works. It was passed to the Tech team who've contacted me with the same stuff, but I've heard nothing from them for 3 days. The box was sent to my by Sky as a trial box. PLEASE HELP!!!

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3 REPLIES 3
Anonymous User
Not applicable

‎26-05-2016 18:30

Hi @Anonymous User

 

Thanks for your post.  If you could provide some details about the problem, maybe one of the other forum members could help you outSmiley Happy

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Anonymous User
Not applicable

‎26-05-2016 18:47

When I go to the home screen and scroll down to 'TV Guide' the box freezes. I've tried all suggestions, but nothing has worked.

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Anonymous User
Not applicable

‎26-05-2016 18:49 - edited ‎26-05-2016 18:55

In response to Anonymous User's comment

Hi @Anonymous User

 

Thanks for your reply, this is a known issue and due to a software update.  For the time being the only solution is to scroll past that option and not use itSmiley Surprised

 

EDIT: see also this thread http://community.nowtv.com/t5/NOW-TV-Box-black/New-quot-TV-Guide-quot/m-p/374354#M4352