@Anonymous User @Anonymous User
Welcome to the forum. Firstly make sure you cancel your pass so it doesn't keep renewing by going to your My Account > My Passes page http://account.nowtv.com/passes
You should see a list of any active passes you have on your account, with a cancel button next to them. Just click cancel and follow the steps all the way to the end. You should receive an email confirmation but you might want to take a screenshot of the cancelled pass as well.
(Josephhope in your case you might find the cancel button is greyed out because it's already time to take payment, in which case ask live chat to try and stop this going out)
As for a refund, you can try talking to live chat, explaining the situation and seeing if they can do anything for you. To get there go to the following help page
https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv
