Refund

[Anonymous User]

I have been charged for a pass that I didn't want and it's saying it's 'auto renew' however I was unable to cancel it because it was still trying to process the payment that I never wanted to happen. I currently already have a 3 month pass ready to use and I would like to use it and get refunded or £6.99 that I never intended in paying. Many thanks

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

The most probable reason why this has happened is because you didn't officially cancel your NOW TV subscription(s) prior to your free-trial period(s) expiring!

According to 'NOW TV's Terms & Conditions', if you do not officially cancel the individual NOW TV services you've subscribed to they will 'roll on' automatically prior to any 'free trial', 'voucher pass' or 'monthly' subscription expiring. Sufficed to say, asking your bank or credit/debit card company to stop making payments or replacing your debit/credit card does not provide official confirmation to NOW TV that you no longer require their services. And neither does not watching/accessing the NOW TV service!

After officially cancelling each one of your subscriptions (by accessing the 'My Passes' area of your 'My Account'), NOW TV will send confirmation by email.

This being the case, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative, which can be done via the forums 'Live Chat' facility or 'Send us a message' facility. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

i got the box at chrismas.£26 3 months entertainment..used it for 6 days...now tv have taken £9.99..out of my account....wats going on mate...stick it back in my account pls....cheers.dont need anymore...you left me skint can not have a bet on the big race TODAY..

[SeeMoreDigital]

Hi @Anonymous User,

If you've been charged £9.99 this would suggest that somebody has accessed the 'Cinema' service. Which is a separate to the 'Entertainment' service.

If you do not want the 'Cinema' service I suggest you officially cancel it by accessing the 'My Passes' area of your 'My Account'.  After-which NOW TV will send confirmation email.

Cheers

---

And just-so 'all' NOW TV customers know. Currently...

• All monthly NOW TV subscription(s) and free-trials, run for their full duration, even if they are officially cancelled after the first day.
• All monthly NOW TV subscription(s) 'roll on' automatically if they're not officially cancelled prior to any 'free trial', 'retention offer', 'voucher pass' or 'monthly' subscription expiring!
• If your preference is to use 'voucher code passes', you'll need to submit your new pass before your current pass expires. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
• 'Free trial' subscribers are notified by email that they will be charged unless they cancel their subscription(s) prior to their 'free trial' ending. So keep a look-out, including your spam/junk mail!
• While the NOW TV accounts system is attempting to collect payment(s) the grey coloured 'Canel' button will not be accessible.
• While the NOW TV accounts system is attempting to collect payment(s) the 'Apply voucher' button will not be accessible.
• New NOW TV voucher code passes can be added within the last month of your current NOW TV services expiry date. The new pass will commence only after your existing pass expires. So you don't lose-out on any days.
• Setting up a 'Payment PIN' code on your NOW TV account is advised. As it will be prevent others from purchasing additional NOW TV services without your consent!
• Cancelling your NOW TV subscription(s) has to be done officially and correctly via your NOW TV account. And has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.
• Ultimately, it is the responsibility of the NOW TV subscriber to manage their NOW TV account or accounts if you have them.

[Anonymous User]

WAT ABOUT MY TENNER.........NOW TV MUST EARN ....BUNDLES...SMELLS FISHY