Now TV is a glitchfest and the interface is nowhere near as good as its competitors - especially the website, but is there any chance you have two different Now TV accounts and you forgot to cancel one of them? When they have taken money did you have access to the service? Contact support (if you want to talk to a human click "Anything else?" hidden towards the bottom of the page) - https://help.nowtv.com/get-in-touch
