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Anonymous User
Not applicable

‎28-09-2017 9:19

Payments

Hi I've just noticed that there had been 2 payments taken out my account for the movies package. How do I go about getting 1 of the payments refunded? Thanks
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SeeMoreDigital
Legend 5
Legend 5

‎28-09-2017 9:25

Hi and welcome to the forum @Anonymous User,

 

For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed here on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

You'll find it easier to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

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